Shipping policy

Shipping Policy

Shipping is free on every order, with no minimum spend, to the 120 countries shown at checkout. Which carrier delivers your order depends on where it's going.

Taxes and import duties

Applicable taxes and import duties are included in the displayed product prices and covered by Loyalbed or our suppliers. You will not be charged additional taxes or import duties on delivery.

Order cut-off time

The cut-off is 17:00 (Oslo time, CET/CEST). Orders placed after that are processed the next business day, which can add a day to the delivery estimate.

Estimated delivery time

Orders usually arrive within 7 to 12 business days, including 1 to 2 business days for handling and 6 to 10 business days in transit. Business days are Monday to Friday, excluding public holidays. Orders placed after 17:00 Oslo time (CET/CEST) are processed the next business day. Delivery estimates may be affected by public holidays or delays.

Tracking your order

You'll get an email with a tracking number as soon as your parcel ships. Carriers can take 1 to 2 business days to log the first scan, so there's no need to worry if nothing shows up straight away.

Delivery problems

Contact support@loyalbed.com if your parcel is delayed, seems to have gone missing, or arrives with something missing from the box. Tell us what's wrong and we'll look into it with the carrier.

If there has been no movement on the tracking for 16 business days, we treat the parcel as lost. We chase it with the carrier, then replace the order or refund you.

Pickup points and missed deliveries

When a carrier delivers to a pickup point, we cover the cost. If a parcel isn't collected and the carrier sends it back to us, we may deduct a 25 euro handling fee from your refund to cover the return shipping.

Returns and exchanges

You have 30 days from delivery to send something back. Email support@loyalbed.com first and we'll send you the return address. Return postage is on you, unless the item is defective, damaged or arrived wrong, in which case we cover it.

Once we receive the return, refunds go back to your original payment method within 7 business days. If you'd rather swap for a different size or colour, we do exchanges too.

Contact Information

Store Name: Loyalbed

Customer support and authorised returns:
Tordenskiolds gate 2
0160 Oslo
Norway

This address is for administrative correspondence, customer support and authorised returns only. Before sending any return, contact support@loyalbed.com for return authorisation and the correct return address. We do not have a physical retail location.

Email: support@loyalbed.com

Phone: +47 901 737 54