Frequently Asked Questions

1. How long is the shipping time?

Orders usually arrive within 7 to 12 business days, including 1 to 2 business days for handling and 6 to 10 business days in transit. Business days are Monday to Friday, excluding public holidays. Orders placed after 17:00 Oslo time (CET/CEST) are processed the next business day. Delivery estimates may be affected by public holidays or delays.

2. Do you give free shipping?

Yes, we offer free shipping on all orders.

3. Can I return a product or exchange a product?

You can return an unused, undamaged product within 30 days of the delivery date. We also accept exchanges.

Read our refund policy for full details.

4. Can I return something my pet has used?

You can return a product within 30 days of delivery if it is unused and in its original condition, and you return all original packaging, accessories, labels and documents. A bed your pet has slept on, a toy it has played with or a harness it has worn on a walk is no longer unused, so check the size and details before your pet uses it.

5. Who pays for the return shipping?

You pay the return postage, unless the item is defective, damaged or wrong, in which case we cover it.

6. What if an item arrives damaged or faulty?

Contact us immediately. Email support@loyalbed.com with your order number, a description of the problem and clear photographs of the product and the packaging. We pay the return shipping and offer you a replacement or a full refund.

For a shipping damage claim, tell us within 48 hours of delivery.

7. How do I start a return?

Email support@loyalbed.com with your order number, and we will send you full instructions and an approved return address.

8. How long is the refund time?

We send the refund within 7 business days after we receive and check your returned product.

The refund goes to your original payment method.

9. Which payment methods do you accept?

We accept the payment methods shown at checkout.

10. Is my payment information safe?

Transactions are processed through a 128-bit SSL encrypted system, and we do not store your card details on our servers.

Contact Information

Store Name: Loyalbed

Customer support and authorised returns:
Tordenskiolds gate 2
0160 Oslo
Norway

This address is for administrative correspondence, customer support and authorised returns only. Before sending any return, contact support@loyalbed.com for return authorisation and the correct return address. There is no shop to visit.

Email: support@loyalbed.com

Phone: +47 901 737 54